The World Equestrian Center is currently seeking an experienced Assistant Rooms Division Manager to join our team!

The Assistant Rooms Division Manager assists in the supervision and direction of the rooms department daily operations.  Ensures every effort is made to deliver exceptional guest service and meet financial profitability.

Our compensation package includes a competitive salary, medical, dental, vision, STD/LTD, Life, 401k with match, PTO, and dining and travel discounts.

Essential Functions:

• Supervise daily housekeeping and guest services shift operations and ensure compliance with all policies, standards and procedures.
• Ensure proper sanitation is maintained throughout the property to include guestroom accommodations, public areas, offices, grounds, and recreation areas.  Manage and inspect all areas to ensure they are maintained in a clean and safe condition by conducting daily inspections.
• Supervises staffing levels and creates schedules to ensure that guest service, operational needs, and financial objectives are met.
• Create and implement training programs for new and existing team members ensuring understanding of expectations and service standards.
• Participate in the recruiting, interviewing, hiring and retention of department team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs), and supports the Review Process.
• Demonstrates and promotes a safe and secure environment for guests and team members in compliance with workplace policies and procedures and regulatory requirements.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in an on-going employee recognition and development program.
• Monthly linen and supply inventories and weekly ordering.
• Maintain a positive relationship and continuous communication with leadership at area hotels to general walked/last minute business.  Work with Rooms Division Manager to maximize unit inventory and use.
• Handle and respond to guest concerns in a timely manner.  Assist to ensure the accuracy and attainment of all guests’ interaction logs such as guest complaints, requests, lost and found, maintenance work order, etc for excellent quality control.
• Conduct monthly department meetings and daily stand-up meetings; continually communicating departmental goals, expectations and drive for continuous improvement.
• Review current day’s expected arrivals and VIP and special request reservations.  Check status of departments and ensure proper processing occurs.
• Maintain key inventory and controls.  Perform scheduled and unscheduled inspections.
• Performs other duties as directed by management.

Qualifications, Education, Experience, Skills, and Abilities:

• High School diploma or equivalent.
• Excellent customer service.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Flexible availability to include weekends is required.
• Previous hotel housekeeping or guest services supervisory experience required.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. 

All applicants will be required to submit to a background check prior to employment.